Patient Service Representative in North Bend, WA at Aerotek

Posted: 12/27/2019

Job Snapshot

  • Employee Type:
  • Posting ID:
  • Pay Rate
    $17.00 - $18.00/Hour

Job Summary

Customer Service Representative

Job Description
  • Directly interacts with a variety of customers daily.
  • Processes healthcare authorizations approved by VA, places outbound calls and receives calls to schedule Veterans' appointments.
  • Ensures accurate data entry and completion of authorization data from referral/authorization forms, medical documentation, existing data contained in the TriWest medical management system and customer information.
  • Contacts providers to obtain missing medical documentation to assure compliance with timelines.
  • Provides back-up by phone to facilitate patient transfers as requested by VA.
  • Works in a detailed, multi-tasked and fast-paced production environment.


* High School diploma or G.E.D.
* 1+ years experience working in an inbound/outbound call center and/or medical appointing
* Proficient with Microsoft Word and data entry skills
* Proficient with Outlook, the Internet and on-line systems

* 1+ years college or equivalent
* 1+ years experience in an administrative or medical office environment
* Knowledge of medical terminology
* Managed Care experience

Work Environment

MUST be able to work 8:00am-5:00pm (hours of operation)

Working Conditions
o Availability to work any shift M-F, including with overtime as required. Call volume: 60-70 calls/day.
o Works in a standard office environment, in a fast-paced production environment
o Ability to meet production requirements on a regular basis
o Extensive computer work with prolonged sitting and wearing of headset

How to Apply

Please email me your resumes or call me at 206-486-6971 Ext:57317.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Rushatee Choudhury
206-486-6971 EXT: 57317